What are your showroom hours?
In reponse to Covid-19, our showroom is only open by appointment. However, we are usually available for these appointments 7 days a week. To schedule an appointment, please Call 330-345-2001, Text 330-621-6133, or E-mail email@example.com.
We have also reduced our delivery and warehouse hours to 10am to 4pm Monday through Friday for the remainder of the pandemic. We will be CLOSED on Saturdays and Sundays.
What if I need a delivery outside normal business hours?
We will make every attempt to accommodate an unusual delivery time. If the requested time is extremely unusual (2am Sunday morning after the reception) we will charge whatever it costs to convince our crew to come in.
How do I place an order?
To place an order, either stop in our showroom or call us during normal business hours. If you are a new customer, we will create a customer profile for you, which requires some information from a state or federal ID; once we have you in our computer, we can create your reservation.
What is a reservation?
A reservation is our commitment to you that the items you requested will be available for you when you require them.
What is the retainer?
A non-refundable, non-transferable retainer equal to 50% of the total reservation is due at the time the order is placed to reserve the items. This is your commitment to us.
What if I need to cancel?
You are welcome to cancel any or all of your order at anytime, however the retainer is non-refundable and non-transferable, so you will lose the retainer on any items cancelled.
When is the balance due?
The remainder of the balance can be paid anytime on or before the event date.
How long is the rental period?
Our official policy is that items are to used for a single day's event, but we understand most events can't pickup, setup, and return in the same day. So instead, we allow for a 48 hour rental period, which accounts for one 24 hour "use" day, plus two 12 hour "transport" days. For example, if you pickup your rental item at noon on Tuesday (12 hours), use the items on Wednesday (24 hours), and return at noon on Thursday (12 hours). There are a few items that are quoted at a 24 hour "same-day" rate, most notably the inflatables.
Is there a minimum order?
For most items, no; as long as the items you want are available, you can rent as many or as few as you wish. However, in order to qualify for delivery you must rent a dollar amount of inventory at least equal to the cost of delivery. For example, we're not going to deliver a single $1.25 chair to an area with a $55 delivery charge. In response to Covid-19 the exceptions to the "no minimum" policy are dishes, glassware, napkins, silverware, and goldware. Those items must be rented in full-rack quantities, which prevents us from having to split packages once they have been cleaned and sanitized.
How much does delivery cost?
If you live within the Wooster zip code (44691), $35. If you live outside Wooster check our delivery prices.
How do you determine the cost of a delivery?
There are multiple factors that go into determining how much a delivery will cost, but the general formula is to multiply the miles and minutes spent in-transit by four (remember, we need to travel both ways twice - once to deliver, once to return home, once to pick-up, once again to return home). Then we multiply those numbers by the cost of fuel and wages for the crew members and, voilà, a delivery charge is born.
What is your delivery area?
Our usual delivery area includes most of northeastern Ohio; but we'll go just about anywhere. The only real limit to where we'll go is whether you (the customer) are willing to pay the delivery charge.
What does a delivery include?
Our delivery is "off the truck" meaning we will unload the items and place them in a mutually convenient spot. If you want them upstairs, downstairs, in the backyard, setup, etc. you must make arrangements prior to delivery.
Will you do the labor for me?
Absolutely! If you would like your rentals professionally installed we would be more than happy to do it for you. Please make sure you make the appropriate arrangements beforehand. Typical cost for professional installation is an additional 30% of your order total.
Do I need to clean the rentals?
We wash and sanitize all equipment after each rental, but we do ask for your help. The general rule of thumb is that we don't want to know what you had for dinner. This means scraping or rinsing plates, rinsing goblets, and shaking the linens free of crumbs. Gas and charcoal grills should be free of chunks of meat, and the charcoal box should be dumped. Chafers and roasters should be empty of food or water.
What should I do with dirty linens and skirts?
For the most part, nothing. Assuming you followed the rule of thumb for clean rentals above, then you should be fine; just put the linens in the provided bag and hang the skirts back up. If you happened to stain a linen or skirt, please let us know so we can begin soaking it as quickly as possible. We have a very talented crew of cleaners, and it's unusual for them not to be able to get most stains out.
I'm unable to clean an item, what should I do?
We're fairly lenient about the amount of cleaning required of the customer. If you know beforehand that you won't be able to follow the rule of thumb listed above, let us know. We'll make arrangements to clean the items for you for a small charge. If the items come back dirty without a prior arrangement, the charge will be significantly larger.
What is a safety/security deposit?
Some pieces of equipment require a safety or security deposit above and beyond the cost of rental. This deposit is returned in full to the customer once the equipment is back in clean, working order with all the required parts.
I broke/lost an item, what should I do?
First and foremost, please be honest; accidents happen, things get misplaced - you're not the first. Unfortunately we will have to charge you; either for replacement or repair - whichever costs less. If an item has been lost, we'll charge you the replacement cost; if you find the item within 10 days of the return date, bring it back and we'll refund the charge.
What should I do in case of an emergency?
If by emergency you mean life-threatening, what are you doing online? Call 911! If you mean a rental emergency (whew!) call our 24-hour Emergency Service line. Please note that this line is reserved for true emergencies - equipment failures and things of that nature. If you need to make additions or changes to your order, please call the office during normal business hours.
Why do some linens cost more than others?
To be honest, because some linens are more expensive than others. In general the more difficult the linen is to clean and press, the more we charge. White and ivory are easier to clean than colors, squares and rectangles are easier to press than rounds. In an effort to give you the best price at every level, we have to charge more when it costs more.
How much skirting will I need?
The short answer is simply to measure the length of the tables to be skirted. However, if you're working with rounds or funny angles, your best bet is to figure out how many tables you need skirted and call an Event Representative.
Can I borrow an item to show my fiancée/fiancé?
We understand that it's not always possible to plan a wedding or other event during business hours. If you need to borrow an item, like a centerpiece or linen to show someone, you can do so at no charge. We do require a credit card number to be on file for a security deposit.
Where are you located?
We are located West of Arby's on Winkler Drive in Wooster. Here's a map.
- What are your showroom hours?
- What if I need a delivery outside normal business hours?
- How do I place an order?
- What is a reservation?
- What is the retainer?
- What if I need to cancel?
- When is the balance due?
- How long is the rental period?
- Is there a minimum order?
- How much does delivery cost?
- How do you determine the cost of a delivery?
- What is your delivery area?
- What does a delivery include?
- Will you do the labor for me?
- Do I need to clean the rentals?
- What should I do with dirty linens and skirts?
- I'm unable to clean an item, what should I do?
- What is a safety/security deposit?
- I broke/lost an item, what should I do?
- What should I do in case of an emergency?
- Why do some linens cost more than others?
- How much skirting will I need?
- Can I borrow an item to show my fiancée/fiancé?
- Where are you located?