Monthly Archives: March 2012

What if I need a delivery outside normal business hours?

We will make every attempt to accommodate an unusual delivery time. If the requested time is extremely unusual (2am Sunday morning after the reception) we will charge whatever it costs to convince our crew to come in.

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What are your showroom hours?

Monday-Friday 9am-5pm Saturday 9am-Noon Sunday Closed

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Where are you located?

We are located West of Arby’s on Winkler Drive in Wooster. Here’s a map.

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Can I borrow an item to show my fiancée/fiancé?

We understand that it’s not always possible to plan a wedding or other event during business hours. If you need to borrow an item, like a centerpiece or linen to show someone, you can do so at no charge. We … Continue reading

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How much skirting will I need?

The short answer is simply to measure the length of the tables to be skirted. However, if you’re working with rounds or funny angles, your best bet is to figure out how many tables you need skirted and call an … Continue reading

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Why do some linens cost more than others?

To be honest, because some linens are more expensive than others. In general the more difficult the linen is to clean and press, the more we charge. White and ivory are easier to clean than colors, squares and rectangles are … Continue reading

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What should I do in case of an emergency?

If by emergency you mean life-threatening, what are you doing online? Call 911! If you mean a rental emergency (whew!) call our 24-hour Emergency Service line. Please note that this line is reserved for true emergencies – equipment failures and … Continue reading

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I broke/lost an item, what should I do?

First and foremost, please be honest; accidents happen, things get misplaced – you’re not the first. Unfortunately we will have to charge you; either for replacement or repair – whichever costs less. If an item has been lost, we’ll charge … Continue reading

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What is a safety/security deposit?

Some pieces of equipment require a safety or security deposit above and beyond the cost of rental. This deposit is returned in full to the customer once the equipment is back in clean, working order with all the required parts.

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I’m unable to clean an item, what should I do?

We’re fairly lenient about the amount of cleaning required of the customer. If you know beforehand that you won’t be able to follow the rule of thumb, let us know. We’ll make arrangements to clean the items for you for … Continue reading

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