Category Archives: FAQs
I’m unable to clean an item, what should I do?
We’re fairly lenient about the amount of cleaning required of the customer. If you know beforehand that you won’t be able to follow the rule of thumb, let us know. We’ll make arrangements to clean the items for you for … Continue reading
What should I do with dirty linens and skirts?
For the most part, nothing. Assuming you followed the rule of thumb for clean rentals, then you should be fine; just put the linens in the provided bag and hang the skirts back up. If you happened to stain a … Continue reading
Do I need to clean the rentals?
We wash and sanitize all equipment after each rental, but we do ask for your help. The general rule of thumb is that we don’t want to know what you had for dinner. This means scraping or rinsing plates, rinsing … Continue reading
Will you do the labor for me?
Absolutely! If you would like your rentals professionally installed we would be more than happy to do it for you. Please make sure you make the appropriate arrangements beforehand. Typical cost for professional installation is an additional 30% of your … Continue reading
What does a delivery include?
Our delivery is “off the truck” meaning we will unload the items and place them in a mutually convenient spot. If you want them upstairs, downstairs, in the backyard, set-up, etcetera, you must make arrangements prior to delivery.
What is your delivery area?
Our usual delivery area includes most of North-eastern Ohio; but we’ll go just about anywhere. The only real limit to where we’ll go is whether you (the customer) are willing to pay the delivery charge.
How do you determine the cost of a delivery?
There are multiple factors that go into determining how much a delivery will cost, but the general formula is to multiply the miles and minutes spent in-transit by four (remember, we need to travel both ways twice – once to … Continue reading
How much does delivery cost?
If you live within the Wooster zip code (44691), $25. If you live outside Wooster, unfortunately we do charge for delivery, and the cost is based on the distance travelled. You can check some common delivery charges here.
Is there a minimum order?
Nope. As long as the items you want are available, you can rent as many or as few as you wish. However, in order to qualify for delivery you must rent at least $50 worth of equipment.
How long is the rental period?
The typical quoted rental period is 48 hours, which works out to a three-day possession (pick up on Wednesday, use on Thursday, return on Friday).