Some pieces of equipment require a safety or security deposit above and beyond the cost of rental. This deposit is returned in full to the customer once the equipment is back in clean, working order with all the required parts.
We’re fairly lenient about the amount of cleaning required of the customer. If you know beforehand that you won’t be able to follow the rule of thumb, let us know. We’ll make arrangements to clean the items for you for a small charge. If the items come back dirty without a prior arrangement, the charge will be significantly larger.
For the most part, nothing. Assuming you followed the rule of thumb for clean rentals, then you should be fine; just put the linens in the provided bag and hang the skirts back up. If you happened to stain a linen or skirt, please let us know so we can begin soaking it as quickly as possible. We have a very talented crew of cleaners, and it’s unusual for them not to be able to get most stains out.
We wash and sanitize all equipment after each rental, but we do ask for your help. The general rule of thumb is that we don’t want to know what you had for dinner. This means scraping or rinsing plates, rinsing goblets, and shaking the linens free of crumbs. Gas and charcoal grills should be free of chunks of meat, and the charcoal box should be dumped. Chafing dishes and roasters should be empty of food or water.
Absolutely! If you would like your rentals professionally installed we would be more than happy to do it for you. Please make sure you make the appropriate arrangements beforehand. Typical cost for professional installation is an additional 30% of your order total.
Our delivery is “off the truck” meaning we will unload the items and place them in a mutually convenient spot. If you want them upstairs, downstairs, in the backyard, set-up, etcetera, you must make arrangements prior to delivery.
Our usual delivery area includes most of North-eastern Ohio; but we’ll go just about anywhere. The only real limit to where we’ll go is whether you (the customer) are willing to pay the delivery charge.
There are multiple factors that go into determining how much a delivery will cost, but the general formula is to multiply the miles and minutes spent in-transit by four (remember, we need to travel both ways twice – once to deliver, once to return home, once to pick-up, once again to return home). Then we multiply those numbers by the cost of fuel and wages for the crew and, voilà, a delivery charge is born.
If you live within the Wooster zip code (44691), $25. If you live outside Wooster, unfortunately we do charge for delivery, and the cost is based on the distance travelled. You can check some common delivery charges here.
Nope. As long as the items you want are available, you can rent as many or as few as you wish. However, in order to qualify for delivery you must rent at least $50 worth of equipment.